PRIVACY & RETURNS

Exchange & Returns Policy

We are committed to providing the finest shopping experience for our discerning clientele. Please review our exchange and returns policy below.

• •The customer is entitled to request an exchange within 14 days from the date of order delivery.
• •Original boutique fragrances are strictly non-refundable due to hygiene, safety, and quality control standards.
• •The product must be in its original condition, unused, and returned with all original labels, seals, and packaging intact.
• •Products that have been used, damaged, or show signs of misuse are not eligible for exchange or return.
• •The customer bears all shipping costs related to exchange or return, unless the reason is an error on the part of the store or a manufacturing defect.

Exchange Request Procedure

To ensure a seamless process, please follow the steps below for all exchange requests.

1. 1.Contact our Customer Care team and clearly explain the reason for your request.
2. 2.Provide your order number along with photographs of the product (if applicable).
3. 3.Await confirmation from our Customer Care team before proceeding.
4. 4.Hand over the product to the designated shipping courier or representative per the instructions provided.